Help Desk
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The mission of implementing a help desk is to identify, classify and solve incidences for IT users, centers, or managers, making life easier for both the organization and its clients.
PruTech offers various levels of support, according to your company’s needs. You can rely on having the application work in optimal conditions without jeopardizing the operation, with the following advantages:
- Ensure a quick, timely, and precise operation
- Increase the internal quality of the services you offer to your users.
- Timely response in case of contingencies
Some of the benefits that a help desk provides your organization is that it helps improve the operation’s efficiency, given it has a software that allows centralizing communications, providing service inside the organization, or even support for your clients, therefore increasing your company’s productivity.
Main Advantages
- Helps predict your client’s needs and find ways to satisfy them almost immediately
- Single point of contact for user’s problems and incidences
- Increases productivity given its ability to solve different problems remotely
- Cost reduction by not acquiring proprietary technology
- Service availability with scalable infrastructure
- Incidence and problems management
- Faster response times
Some of the benefits of our support:
- Protection: We protect performance and stability.
- Flexibility: We can provide a variety of options to support you in any incidence.
- Follow-up: We assist our clients through the entire lifecycle.
Service Levels
The Service Level Agreements (SLAs) are: